YOUR CANCEL AND RETURN RIGHTS
No transaction is completed until you have seen and approved the item. Should you regret a purchase, you report this via e-mail or you return the product in complete product packaging within 14 days from the day you receive the goods (cancellation period) and attach a documented explanation of the reason you are returning the product. You choose whether you want another product or your money back. Please note that the cancellation period is extended to 3 months if the return explanation document does not accompany the item.
If you use your right of cancellation and return the item(s) as a postal package or letter, you pay for the return costs yourself. You are responsible for the transport risk yourself. Fill in the return explanation document and write what you are returning. Once we have received the item(s) back in an undamaged condition, we will refund the amount you have paid within 30 days. Enter your bank or postgiro account number on the return form, and you will have the money in your account quickly, otherwise the money will be sent on a regular payment card.
RIGHT OF WITHDRAWAL
A right of cancellation of 14 days applies to your purchases. During this period, you have a right of withdrawal which means that you have the option, without any obligations on your part and apart from the transport costs, to send back the goods you have received.
In that case, you must return the goods undamaged and unused.
The fees are the same regardless of how many items you have purchased. If it concerns a used item, contact us via the contact form. In the event of a dispute, you can contact the Consumer Council or the local consumer office for help. Also read the section on your return rights.
The right of withdrawal does not apply to goods that are specially ordered/non-stock items and/or produced especially on behalf of the customer.
Should a situation arise which makes it impossible for us to fulfill our obligations in this agreement, and which according to normal sales law rules is considered Force Majeure, the affected party's obligations cease as long as the extraordinary situation persists. For example, a change in the law, labor dispute, strike, lockout or other circumstances beyond the control of the parties, such as war, rebellion, fire, explosion or intervention by public authorities, are suitable as Force Majeure. The same applies in the event of sudden changes to product labeling requirements, warning texts, sales bans or decisions from authorities that affect the market and products in a negative direction or an abnormal decline in the market.
INFORMATION PROVIDED IN THE ONLINE STORE